OUR COLLECTORS

The cornerstone on any receivable operation is the collector and biller. At GFC we offer our staff solid compensation plans, together with lucrative incentive programs and benefits. As a result we enjoy extremely low turnover rate.

Goals and performance parameters are established for every collector on a client-by-client basis. Some collection items monitored and tracked daily by our management team are:

		Number of calls per day
		Average length of time per call
		Number of attempts and contacts
		Number of payments per week
		Average payment size
		Credit card payments
		Compliance with all FDCPA and HIPAA Regulations

Performance is enhanced by utilizing two alternating and rotating shifts to ensure the best possible contact times.

Our desire is to exceed your expectations by providing not only superlative performance, but exemplary service as well.