Our Services - Healthcare

Since 1986 Grimley Financial Corporation, a full service healthcare credit and collection firm has achieved outstanding success in the collection industry. Over the years our Haddonfield based firm has partnered with hospitals to provide winning strategies that have lead to unprecedented recovery rates and leading-edge collection solutions.

We pride ourselves in placing extraordinary value and emphasis on client services and patient goodwill that go well beyond the scope of traditional collection agency service.

As testimony to our time-proven results, we enjoy loyal, long-time client relationships; and, our achievements have not gone unnoticed by the business world!  Our firm has had the distinct honor of receiving nine coveted tri-state awards. For five consecutive years, Grimley Financial was named by the renowned Wharton School of Business and the Philadelphia Business Journal as one of the “Top 100 Growth Companies,” we have also earned this award again in 2011. Because of these awards we were the first collection agency to be awarded the “Philadelphia Top 100 Hall of Fame”: and, for six consecutive years, GFC was named to the “South Jersey Top 25 Fastest Growing Companies” including 2011. We are also a member of the Commercial Law League, an honor that only a few collection agencies attain.

One of the hardest decisions typically in a hospital or physician’s office is “when” the account should be turned over to a collection agency.  GFC offers two different divisions to accommodate your needs:

Pre-Collect – GFC operates as an extension of your business office. All letters sent to the patients are on your letterhead and phones are answered as Patient Financial Services, not Grimley Financial. Accounts are typically 30-45 days old and are only retained for 120 days, unless we have deemed an account to be insurance rebill, a payment plan has been established or an attorney is involved.

Bad Debt- Accounts on average are placed around 120 days and the business office has exhausted all efforts in collecting the debt. Accounts can be reported to the credit bureau with the client’s approval.

Our collectors both in Pre-Collect and Bad Debt are well versed in all insurances and actually assist the patients by calling the insurance companies ourselves to investigate why payment was not made, either a COB issue, deductible is owed, services not covered by their plan, or they have met their max for the calendar year, and relay that information to the patient.  We are very proud of our reputation, the average number of years our employees are with GFC (9) and the fact that we retain our clients for a very long time.