Testimonials

“We have just finished our annual evaluation of costs vs. benefits and quality of service... from our vendors/suppliers. Your performance and attention to detail along with customer service issues has shown continuous improvement over the last 10 years we have dealt with you... Your ‘net cash back’ is consistently higher than other agencies... Today, as a result of your superior service, GFC is the primary agency used by the EMJ Companies Credit Staff on a national basis.”

Barbara Nemeth, National Credit Manager
Earle M. Jorgensen Co., Langhorne, Pennsylvania

“I have enjoyed a relationship with GFC for several years and especially value their handling of the occasional ‘problem’ claim; the excellent effort, tenacity and creative thinking they employ has been a real plus… They are a talented team of professionals who know how to handle difficult as well as delicate credit situations.”

Bob Kile
National Penn Bank, Abington, Pennsylvania

“GFC has been a prime agent in the handling of our precollect and bad debt accounts.  In the precollect process, they are an extension of our business office and help make the patient experience a positive one.  In the precollect and bad debt arena, they have excelled in our report card comparisons with other agencies, both in the gross and net-back percentages.  They continue to set the bar for any competitors…Throughout the years, we have turned to GFC for staffing assistance on various receivable projects and they have been very responsive to our quick turn-around needs.  I would have to say that probably the highest compliment I can give GFC is their customer service, which is stellar, both to us as a client and to our patients as our customer.  We look forward to an ongoing relationship that will continue to grow for both of us.”

Kim Roberts, Director Corporate Business Services
Abington Memorial Hospital, Philadelphia, Pennsylvania

“Their staff is well educated and extremely professional.  I am proud to say that we, at Albert Einstein, never receive complaints or disputes from our patients resulting from communications within the Grimley Group…We currently do an alpha split of our accounts requiring agency placement.  We use the services of two Collection Agencies, one of them being Grimley Financial.  Statistically Grimley collections are higher than their competition.  I run comparison reports quarterly.  On a consistent basis, Grimley collections are 2%-4% higher than their competitor.”

Kathryn Dellaratta, Director Patient Accounting
Albert Einstein Healthcare Network, Philadelphia, Pennsylvania

 “As you may recall, at the time, I was not just looking to improve upon the liquidity rate of our self-pay balances and recoveries to our bad debt when selecting a vendor.  I was most interested in the handling of our placements, and the direct contact made with our patients and residents, keeping with the mission and values of the Sisters of the Holy Redeemer to Care, Comfort and Heal.  Your company has exceeded my expectations in this regard, and continues to impress me with the collection efforts that take place at the same time.”

Guy J. Hoffman, Vice-President, Revenue Cycle Management
Holy Redeemer Health System, Philadelphia, Pennsylvania