Since 1986 Grimley Financial Corporation, a full service healthcare credit and collection firm, has achieved outstanding success in the collection industry. Over the years our South Jersey based firm has partnered with local and regional healthcare facilities providing winning strategies leading to unprecedented recovery rates and leading-edge collection solutions. GFC places extraordinary emphasis and care on quality customer service and compliance. We are effusively proud of our 35 year pristine history of impeccable customer service.
Additionally, we pride ourselves in placing extraordinary value and emphasis on all aspects of client services and maintaining or enhancing patient goodwill, which goes well beyond the scope of traditional collection agency service. No thank you letter from a patient ever goes unappreciated.
As a testimonial to our time-proven results, we enjoy loyal, long-time client relationships and our achievements have not gone unnoticed by the business world! Our firm has had the distinct honor of receiving nine coveted tri-state awards. For five consecutive years, Grimley Financial was named by the renowned Wharton School of Business and the Philadelphia Business Journal as one of the “Top 100 Fastest Growing Private Companies.” As a result of these awards we were the first collection agency to be inducted into the “Philadelphia Top 100 Hall of Fame”, a recognition for distinguished entrepreneurial leadership and continued focus on employee high morale and work standards and a member of the Inc 5000.
One of the most difficult decisions in a hospital or physician’s office is “when” in the revenue cycle process should an account be forwarded to a revenue cycle partner. GFC offers several different healthcare divisions to accommodate your needs:
Pre-Collect/Early Out: GFC operates as an extension of your business office. All letters sent to the patients are on your letterhead and phones are answered as Patient Financial Services, not Grimley Financial. Accounts are typically 30-45 days old, but we also offer Pre-Collect in a Day 1 capacity where bills are sent to us immediately after insurance adjudicates a claim. In Pre-Collect, accounts are generally only retained for 120 days.
Bad Debt: On average, accounts are placed around 120 days when the provider's business office has exhausted all efforts in collecting the debt. All letters and calls are made by GFC on behalf of our clients. Upon discovery of insurance, GFC facilitates billing, follow up, and maintains accountability for resolution of the account. In the event a patient's account has been forwarded to an attorney, GFC works in conjunction with the attorney to resolve the balance.
Insurance Special Project: GFC assists with a variety of insurance projects such as Worker's Comp, No Fault, Commercial Denials, etc. Our collectors are well versed in all types of insurance and frequently follow up with insurance companies to investigate the various reasons as to why a payment was denied in an effort to resolve the account.
All GFC staff are required to be HIPAA certified and get recertified every two years.